Instructions for buccal sample collection

What shall You do when You are not receiving our SMS notifications
  • Ensure You’re Receiving SMS from Other Senders First, check if you are receiving SMS from other services or contacts. If you are receiving other messages, it’s likely the issue is specific to our service. The most common reason for this is that the phone number provided during registration might be incorrect. Please verify that you have registered the correct phone number.
  • Check Your Network Connection Ensure that your phone has a stable cellular network connection. SMS messages require a reliable connection to the mobile network to be delivered. If your signal is weak, the message may not come through.
  • Clear SMS Inbox and Free Up Space If your phone’s message inbox is full, you may not be able to receive new SMS messages. Try deleting old messages or freeing up storage space on your device.
  • Disable Do Not Disturb (DND) Mode Make sure your phone is not in “Do Not Disturb” mode or on silent. DND mode can block notifications for incoming SMS, including ours.
  • Check Message Blocking Settings Some phones automatically block messages from unknown numbers or short codes. Ensure that you haven’t accidentally blocked messages from our number or check your message settings to allow SMS from all senders.
  • Review Your Spam or Blocked Messages Folder Occasionally, SMS messages can be mistakenly flagged as spam by your phone or third-party apps. Check your spam folder to ensure our messages aren’t being filtered out.
  • Restart Your Phone If all else fails, try restarting your phone. A simple reboot can often resolve minor issues with receiving SMS messages.
  • Check for Software Updates In cases where you cannot receive any SMS messages – ensure your phone’s software is up-to-date. Outdated operating systems can sometimes cause issues with receiving SMS messages.
  • Try a SIM Card Reseat If you are experiencing problems with receiving SMS messages from other senders aswell, try removing and reinserting your SIM card. This can refresh your connection to your mobile carrier and resolve some network-related issues.

If non of the suggestions worked, please contact our support via email.

What shall You do when You are not receiving our emails

Due to automatic email filters, not all emails might get delivered. Adding our domain address to your approved sender list (Whitelisting) ensures that the emails we send do not go to spam. Whitelisting is not complicated and only takes a few minutes if you follow the instructions. You will find instructions for different email service providers below. In order to add us to the list, you can follow the instructions or contact your network administrator and/or IT support and ask to have emails from our domain (@genorama.com) whitelisted.

Whitelisting emails

  • In Outlook Go to the Home tab. Click on Junk –> Junk Email Options In the Junk Email Options section, navigate to the Safe Senders tab, and click Add. In the Add address or domain box, enter @genorama.com (or genorama.com) and click OK in order to save the change.
  • In Outlook mobile app Open Outlook Mobile App. Click on the message that you want to whitelist. Click on the three dots in the top right corner. Click “Move to focused inbox”. When the pop-up screen comes up, click “Move this and all future messages”.
  • In Gmail The Gmail whitelist process can be done quickly through the web client: Click the settings button (in the top-right corner of the screen), then select “Settings” from the resulting drop-down menu. Navigate to the tab labelled “Filtered and Blocked Addreses” Select “Create a new filter” and enter the emails or domains you want to whitelist. To whitelist every sender from Genorama LLC, type the domain alone, such as “@genorama.com”. This will tell Gmail to approve every message from a us. Click “Create filter” to approve the new filter, then mark “Never send to Spam” to whitelist every email within the filter. You can also choose to Star these emails, apply a given label, or mark them as important.
  • In Gmail mobile app Open the Gmail application. Navigate to Spam or Junk Folder. Click on the message you wish to view. Select the option “Report not spam”. You will now receive messages from this sender as normal.
  • In Hotmail Login to your Hotmail, click on the Settings icon at the top right side of the page, expand it and click on More Mail Settings Click on Safe and blocked senders Click Safe Senders Insert the email address you want to whitelist, then click Add to list. To whitelist every sender from Genorama LLC, type the domain alone, such as “@genorama.com”. Email address has been whitelisted and will skip spam check by Hotmail.
Relationship tests

Paternity tests are performed on samples taken from the child(ren) and the putative father. A child inherits two alleles of DNA loci in each chromosomal pair from the parents, one from the mother and one from the father. Therefore, in order to confirm paternity or maternity, the child and the parent must share one common allele in each of the loci tested. In addition to establishing paternity, genetic testing can also identify other biological relationships that include siblingship testing or grandparents testing. Relationship tests are based on comparing the alleles identified in the tested samples and using these allele frequencies in the population to estimate probabilities.

Paternity Test Results Interpretation

Paternity test compares the alleles of the putative father and child in specific DNA loci. The result of the test either confirms or excludes the paternity. The confirming result indicates at least a 99.9% probability of the biological paternity. Exclusion indicates with 100% probability that biological paternity has been ruled out.

What are DNA locus, allele and mutation?
  • DNA locus – A defined and agreed section of a DNA molecule or chromosome (DNA region), in other words – an address on the DNA.
  • Allele – A different (alternate) version of the DNA sequence at a particular locus on a chromosome. In the context of identification of individuals and relatedness, generally refers to a numerically identifiable fragment of DNA short sequence of different lengths, which is not reflected in external characteristics. For each locus, one allele would come from the mother and the other from the father.
  • Mutation – any change in the DNA sequence that can result in the formation of a new allele. The frequency of mutations depends on the region of DNA – some DNA regions are more common, some less common. Mutations can result in a difference between the alleles of a child and his or her biological parents.
  • DNA Coding Sequences – Regions directly responsible for the production of different proteins in the body. Make up 1-2% of human DNA.
  • DNA non-coding sequences – Perform a variety of regulatory, structural and other functions, but do not code for proteins. Make up about 98-99% of human DNA.
  • Phenotype – The visible physical or biochemical characteristics (e.g. eye colour) of an organism, determined by its genetic make-up (coding regions) and the environmental factors that surround it.

Differences in alleles can result from mutations, which are changes in the DNA sequence. When a mutation occurs, it can create a new allele. Thus, alleles are essentially variations in DNA that contribute to genetic diversity and differences in human populations.

From the point of view of paternity testing, it is important to understand why it is necessary to include the mother’s sample in the testing. This is because it allows us to determine whether there are mutations in the alleles used in paternity testing that could affect the test result and to find out which alleles the child has inherited from the mother and which from the father.

What does *Sharing common allelic loci 17/18* mean?

Scientific evidence has shown that changes (mutations) can occur in gamete DNA that are passed to offspring. This means that during the formation of gametes, random changes in DNA can occur that result in the absence of the common allele in the father and the child at a particular DNA locus. The frequency of mutations varies between regions of DNA and is less than 1% for the loci used for identification.

Can a paternity test be carried out without a sample from the mother?

Including the mother’s sample in the paternity test gives a more reliable result, as it is possible to identify the DNA alleles that are inherited from the father. The inclusion of a DNA sample from the mother is recommended but not mandatory for an accurate test.

How to understand the results of relationship tests (grandparents and grandchildren test and siblingship tests)?

A kinship test compares the DNA alleles of the tested individuals and gives a probabilistic answer to their potential degree of kinship. The higher the percentage, the higher the probability of their potential degree of kinship. The lower the percentage, the higher the probability that the questioned relationship does not exist.

Calculations of the kinship test are based on statistical estimates derived from genetics, so the results of the relatedness test may not always give unambiguous answers.

Are the results acceptable by court?

The test results are not usable in legal proceedings due to the lack of control over sampling procedure, unless all test subjects provide samples simultaneously at the Genorama laboratory.

How long will it take to receive the results?

Testing typically takes 5-10 working days after samples reach the lab.